Care of products
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to PURRSENSE, that is responsible for your information under this Return & Refund Policy.
-Customer: refers to the company, organization or person that signs up to use the PURRSENSE Service to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit PURRSENSE and use the services.
-Service: refers to the service provided by PURRSENSE as described in the relative terms (if available) and on this platform.
-Website: PURRSENSE’s site, which can be accessed via this URL: https://purrsense.me/
-You: a person or entity that is registered with PURRSENSE to use the Services.
PURRSENSE has implemented new safety procedures to ensure the safety of our team members, valued customers, as well as our local communities. In order to maintain a safe environment for our team members and customers, we've implemented rigorous cleaning and disinfecting procedures within our production, packing, and shipping process.
While we are working hard to make sure we do our best to keep up with demand, we are experiencing delays in order processing. We follow safety procedures to minimize the impact to our customers while staying devoted to implementing new measures to remain safe and efficient. With that said, all carriers are experiencing delays across their delivery networks due to increased demand and humanitarian aid delivery prioritization. This includes updates to order tacking and delivery times.
Thank you for all of your time and support during these uncertain times, and please stay safe and healthy!
United States — 2-7 business days;
Europe & UK — 2-5 business days;
Canada & Australia — 2-5 business days;
other countries — 2-5 business days
United States — 14-35 business days;
Europe & UK — 14-35 business days;
Canada & Australia — 14-35 business days;
other countries — 14-35 business days
We carefully handcraft all our products within 10 days. Add this time to the total delivery time to calculate when you will receive your item.
DUTIES AND TAXES
If you’re ordering from some country other than the Ukraine, there might be some import duties you might have to pay. PURRSENSE is not responsible for reporting or paying any exclusive or international taxes. All prices on the website, as well as the total cost of your order, do not include any sales tax or customs duties.
The customer is fully responsible for any taxes and duties they might need to pay. Should any local taxes or duties apply to the parcel, the customer will need to pay them to release the package from customs. Once the order is shipped, all duties and taxes become non-refundable. And if the customer returns any items, PURRSENSE does not refund any associated taxes and duties.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund Policy.
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.
-Via Email: firstname.lastname@example.org
-Via Phone Number: +1 844-534-1121
Our registered name of company and legal address:
Individual entrepreneur Horetska Mariya Valeriyivna
Ukraine, 04214, Kyiv, 38-A Obolonsky ave., apt. 57